Refund and Returns Policy
Shiny Strands we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
1. Returns
We accept returns within [number of days, e.g. 14 or 30] days of receiving your order. To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (order number or receipt).
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
- Opened or used beauty and personal care products
- Items marked as final sale
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within [number of days, e.g. 5-10 business days]. Please note that shipping costs are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same item, please contact us at [your contact email] with photos of the defect or damage.
5. Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g. wrong or damaged item).
6. How to Return
To initiate a return, please contact us at [your contact email] with your order details. We will provide instructions on how and where to send your return.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account again
- Contact your credit card company (it may take time before your refund is officially posted)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at [your contact email].
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at: